Can you explain your Delivery charges
We do not make any money out of postage & packing, we simply pass on the costs we are charged by the various courier services. We constantly review these services to get the best possible prices for our customers. For our express delivery service we aim to deliver the next working day if your order is placed before 10.00am, Monday to Friday. For orders placed after 10.00am Monday to Friday, during the weekend and bank holidays, we aim to deliver within 2 working days.
Please note that this service is not offered to orders outside Mainland UK or the Highlands & Islands of Scotland. Orders from these areas may take up to 4 days to arrive.
To avoid delays, please provide a contact telephone number and an address where you can be sure that there will be someone available to receive the delivery. (If no-one is available to receive your order and it cannot fit through the letter box or left with a neighbour you will be charged for re-delivery).
STANDARD DELIVERIES (UK MAINLAND): For orders received before 5.00pm we aim to dispatch the next working day and aim to deliver within 3-5 working days. Postage & packaging charges are weight based and are as follows:
OUR COURIER SERVICES: depending on the weight of the parcel we will use either Royal Mail, Hermes, or the Parcel Monkey delivery services (Please see table above). All Parcel Monkey delivery shipments are collected by ParcelForce, DHL, FedEx, Home Delivery Network or TNT so you can be sure of a top class service.
Can you deliver your products outside the UK?
Yes we can ship our products internationally at highly competitive rates and delivered within 2-10 days depending on your location. The rate for your location will be displayed during the checkout process. If your location is not there please email us at firstname.lastname@example.org so that we can identify and quote the most cost effective courier and costs. Please note that the larger the order the more cost effective the charges are.
As a special offer, if international customers order more than £70 of goods we will deduct the equivalent UK postal fee from your international shipping charge, which could be as much as 10% of your order total.
CUSTOMS CHARGES: Please note all countries outside the UK will have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority.
What impact will Brexit have on International Shipping when the UK leaves the EU on 1 Jan 2021?
There will be changes to how parcels are sent to Europe but as we use couriers most of the paperwork is handled by the couriers, however you will need to be aware of the following changes: