How do I return an item?

Returns Policy

You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
  • reject the Goods and receive a full refund;
  • or have the Goods (or the part in question) replaced free of charge.
Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
  • replace the Goods (or the part in question) free of charge;
  • or at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.
To return your goods or if your require further information please contact customer service at support@dvdbinders.co.uk or +44 (0)20 8123 4377

Thank you.