Help/FAQs

Order Status

• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived?
• An item is missing from my shipment?
• My product is missing parts?
• When will my backorder arrive?

My Account

• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password?
• How do I return my product?
• I received the wrong product?
• What is your return policy?
• When will my order ship?

Shipping

• Do you offer Free Shipping?
• Can you explain your Delivery charges?
• Can you deliver your products outside the UK?
• What impact will Brexit have on International Shipping when the UK leaves the EU on 1 Jan 2021?
• What is the return policy?

Guarantees

• Low Price Guarantee
• Privacy Policy
• Security

Pricing & Billing 

• Do I have to pay sales tax?
• I have a question on my charges?
• I need a copy of my receipt/invoice?
• When will my credit appear on my account?
• When will my credit card be charged?

User Guide

• How many Binders/Sleeves do I need?
• How many sleeves can you store in each Binder?
• Can I store DVD retail cases that are made of cardboard (e.g. Warner Brothers cases)?
• Can I store TV & Movie Box Sets?
• Can I store Music CDs and its artwork?
  
• How do I use the DVD FlatPak Sleeves?
• How do I assemble the DVD Storage Box?
• How does the Binder labelling system work?
• What do you recommend for labelling & cataloging my collection?

Additional Support

• How do I contact you?